Note: we are republishing this story, which originally made the news in February 2016.
Waferless Kit Kats Spark Bold Demand
A woman made headlines after demanding a lifetime supply of Kit Kat bars from Nestlé. Her complaint? Several bars in her multi-pack lacked the signature wafer.
Chocolate Lover Takes Action
Salma Ahmad, a second-year student at King’s College London, said she reached out to Nestlé but received no response. A loyal fan of the brand, she felt frustrated and misled by what she called a defective product.
Her Letter: A Mix of Frustration and Wit
In a strongly worded letter to Nestlé, Ahmad asked for a refund—plus a lifetime supply of Kit Kats. She claimed the manufacturing error caused both monetary and emotional loss.
“The failure to take due care in your manufacturing process resulted in a defective product,” she wrote. “If I wanted just chocolate, I’d have bought a Galaxy bar.”
She added, “I’d like a life-long supply of Kit Kat so I can act as quality control—it seems you need me more than I need you.”
Passionate About the Brand
In an interview with Metro, Ahmad explained her disappointment.
“They advertise the unique concept of Kit Kat, but I’m disappointed,” she said. “No one else offers that wafer-chocolate combo. That’s why I’m a fan.”
She hoped for an apology and a renewed focus on quality from the company.
Others Share Her Frustration
Ahmad found she wasn’t alone. Online, she discovered other Kit Kat buyers had faced the same issue. Now, she’s pressing for compensation—or she may take legal action.
“Nestlé should give in,” she said. “I want my letter to go higher than customer service—I want the CEO to respond. If you don’t ask, you don’t get.”
Nestlé Responds
A Nestlé spokesperson responded to the controversy:
“If a consumer finds any issue with a Nestlé product, we encourage them to contact us so we can investigate and make it right.”
Social Media Reacts
The story went viral—and triggered a wave of strong opinions. Some readers sympathized, while others mocked the request.
“I’m tired of these ridiculous demands,” one commenter wrote. “You could’ve returned them to the store.”
Another joked,
“One of my M&Ms didn’t have a peanut! I’m traumatized. I demand a million dollars!”
