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The consumer’s perspective is paramount.

Boss Calls Little Johnny

Boss: (Shouting) Little Johnny, come to my office immediately!

Little Johnny: Yes, sir!

Customer Dispute

Boss: I noticed you arguing with the customer who just left. Remember, the customer is always right. Do you understand?

Little Johnny: Yes, sir! The customer is always right.

The Argument

Boss: What were you arguing about with that customer?

Little Johnny: He called my boss stupid and an idiot, sir!

The Response

Boss: That foolish man. What did you say in response?

Little Johnny: I told him he’s right.

K

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